MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem – database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.
MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it’s our job to help these people.
You’ll be working alongside our largest customers, solving their complex issues – resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs – interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. The ideal candidates will have strong technical experience in one (or more) of the following areas: software development, application architecture, systems administration, network administration, database administration, data architecture and design, or performance tuning and benchmarking. Extra bonus points if you’ve used those skills with highly concurrent systems or have done technical support of enterprise platform technologies (e.g. databases).
It’s crucial for every candidate that they can check off all of these boxes: Excellent communication skills, both written and verbal Genuine desire to help people Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills Ability to think on your feet, remain calm under pressure, and solve problems in real-time Desire and ability to rapidly learn a wide variety of new technical skills Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help